Season 4, Issue 2: 🐁📫📩🤷
Now we need to do emails together
1. How do you collaborate on email within your teams/groups?
We launched Pika! We think it’s a pretty great way to start writing on the web, and you should try it if you haven’t yet. Customers have started rolling in, which is always very exciting and encouraging—we want people to use our stuff! We assume some of you are reading this right now. Thanks for being here. Tell your friends. Blog about it.
We’ve been launching products back-to-back recently—Yay.Boo then Letterbird then Pika—and while we’re eager to get our hard work into the world, we’ve quickly been faced with an interesting new challenge: We’ve received more emails as a team in the last couple of months than we have in the past year!
Now we’re wondering how we, Good Enough LLC, collaborate as a six person team on these emails, which are mostly from customers. We want to offer great customer support, because that’s what we expect and value, but how? We’re just using a shared login for an inbox, and it’s no longer good enough. Who is answering what? Did they see it already or not yet? When one of us has a question, how and where do we ask each other? Is the reply I would write for an email the same as you would write, or am I missing context? How do we visualize if we are offering good customer support?
We’re quite intrigued by this problem! We have some thoughts, between new workflows and/or products to help us on this front, but we’re most curious to hear from you: In your small teams and groups, how do you collaborate on emails together?
(Reply to our question here: https://goodenough.us/contact 🙏 plzkthx)
2. Studio Update
Now that Pika is launched, we’re once again diving into the wider, scary world of marketing our products. It’d be great if everyone in the world just knew about our products right away, like it was immediately downloaded into their brain a la The Matrix and kung fu. Alas, we (Good Enough) haven’t built that tech yet. Maybe one day. You’ll hear it here first if we do.
Specifically, our resident blogger Barry has been leading the Pika charge, singing its praises all over the web. We’re experimenting with ad networks, cold outreach, tip hotlines, Reddit, social media connections, recording video walkthroughs, sharing it on Product Hunt and HackerNews, and have more ideas in the wings. If you have a good marketing suggestion, we’re all ears!
In the meantime, Arun, James, and Patrick have started deeper thinking on this simpler-team-collaboration-on-emails idea. It’s the earliest, messiest of days in the product idea → napkin → development life cycle, which is always exciting. Stay tuned…
Shawn and Lettini ignored all the above and went to an NBA basketball game instead (it wasn’t very good though).
3. Sharing Is Caring
Speaking of pikas, Arun shared how cute a baby pika sounds!! ^‿^
Lettini is excited for the new Made By Mutant collective, which he says was born from the ashes of the Mondo fallout last year. Pretty posters.
Be careful out there. Patrick shared a post where Cory Doctorow explained how even he fell victim to scamming. It can happen to anyone!
We just learned you can italicize emoji 🙀.
Some of us have been watching videos about Vision Pro with great interest. Lettini shared Casey Neistat’s testing around NYC, and Barry shared Rafa developing a brilliant “Spatialty Coffee” idea. And here we are just making silly websites still…
4. In Conclusion
When you create something, you want people to use/view/enjoy it. Often your creation is put out into the world to the sound of crickets 🦗. Pika is a product built from the heart, and we are very thankful that it has struck a chord with a handful of people already. As an organization of six people, we have to balance that act of happy creation with the business side, and boy is it a trick. We’ll keep trying to find our Pika people—we’re thankful that many of you have helped spread the word already!
It’s been a more than good enough start to the year, and we’re excited to meet the challenge of getting this crazy idea for a company further down the road toward sustainability.
We hope you have a great February!
Good Enough makes simple, useful, well-made software, like these fine products:
Pika – Simple, easy, happy blogging.
Letterbird – Simple, easy, embeddable contact forms.
Yay.Boo – Simple, easy, stupid website hosting.
Album Whale – Simple, easy, beautiful lists of albums.